FAQs


I LOVE SUPPORTING SMALL BLACK-OWNED BUSINESSES. ARE YOU 100% BLACK-OWNED?

Yes! We are 100% black and Naija owned :)

 

I USUALLY ORDER 4 BUNDLES WITH OTHER COMPANIES. DO I NEED TO ORDER THAT MUCH WITH CODA?

The amount of hair you order depends largely on the length and fullness you want to achieve with your installed hair extensions. A good rule of thumb is to order more hair that you may need, rather than not have enough.

Recommended Purchase Amounts

 LENGTH NUMBER OF BUNDLES
10-16 inches 2
18-24 inches 3
24+ inches 4

 

In order to achieve fullness or to use the flip over method, an additional bundle is typically required. If you have any additional questions, send us an email. We are more than happy to assist you with your order. 

 

IS YOUR HAIR SINGLE OR DOUBLE DRAWN? HOW MUCH DOES IT WEIGH?

By default, all our wefts are double drawn. Our wefts weigh 3.5 oz or more. We are working to increase our wefts to 4 oz.

 

ARE YOUR PRICES FOR ONE WEFT OR FOR BUNDLE DEALS?

Our prices are per weft for the raw, unprocessed hair we offer. Any hair extension connoisseur knows that it is rare to come across a company that specializes in raw hair. 

We offer flash sales, bundle deals (3 times a year) and promotions to our email list. Please sign up for our email list here to hear about these opportunities.

 

HOW DO I KNOW THAT YOUR HAIR WILL REALLY LAST?

We personally and extensively test the hair found on our website to ensure its high quality. We guarantee that it is 100% raw human hair. It is safe to wash, color, straighten, and curl, and has minimal shedding or tangling.

In the rare event you are not satisfied with the quality of your purchase, we will exchange your unused, unworn, uncolored and/or completely unaltered hair or lashes. Please email us at info@codahair.com. Make sure to keep the original packaging and a copy of your order details on hand.

 

HOW LONG DOES IT TAKE TO SHIP OUT, AND WHEN WILL I KNOW IT HAS SHIPPED?

It takes about 3 business days to process an order, regardless of the shipping option selected at checkout. Business days are Monday to Friday, and do not include US Federal holidays. 

Once your order has been dispatched, you will receive an email from our website with your tracking number. You may also log in to your account to check the status of your order. 

 

ARE YOUR PRODUCTS AVAILABLE IN PERSON?

At this time, CODA Hair products are available online through our website only. They are not available through any online or brick and mortar reseller. 

In person pick up arrangements can be made for our customers in or in close proximity to Essex County, New Jersey. Please send us an email if you prefer to pick up your order. 

 

I CAN'T SEEM TO FIND YOUR SHIPPING & DELIVERY POLICY!

You can find everything you need to know about our policy here.

I'M NOT LOCATED IN THE US OR CANADA. CAN I ORDER YOUR PRODUCTS?

Of course you can! We ship to worldwide to our customers. Find out more about our Shipping & Delivery Policy here.


I’M NOT SURE I CAN TRUST YOU WITH MY MONEY.

You don’t have to trust us with you money because we work with PayPal, an established, trusted and highly secure third party payment gateway that takes your transaction seriously. For our customers in Nigeria, we work with PayStack, another highly trusted and secure payment gateway, to process your orders. 

DO YOU ACCEPT RETURNS AND/OR EXCHANGES? DO YOU PROCESS REFUNDS?

All sales are final. Please make sure you are committed to purchasing before completing your order. 

However, we do offer exchanges only for defective or damaged items, or items received in error. Please review our Exchange Policy for your information. 

DO YOU HAVE PEOPLE TEST OR REVIEW YOUR PRODUCTS?

From time to time, we will ask for help in testing new products. This is a great favor to us, and you will not be asked to pay for products we have engaged you to test. 

We truly appreciate reviews and being mentioned in blogs and videos. We are big fans of authenticity and value honesty. Because of that, we will ask that you pay for the product you wish to review. We are happy to offer a discount on your order, at our discretion. Please share your Blog URL, YouTube channel or other information, including a return link if we are mentioned. 

 

I HAVE A PHOTOSHOOT COMING UP. CAN YOU SPONSOR ME?

We appreciate that you would consider us for your important moments! Send us an email with a detailed proposal of the terms of the sponsorship, and we will get back to you.  


MY QUESTION ISN’T ADDRESSED HERE! HOW DO I CONTACT YOU?

Send us an email at info@codahair.com, and we will respond to your question/inquiry within 48 hours.


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